In order to give our customers the best possible delivery experience, your Love &amp; Pebble purchase has the option to add Route Protect for a nominal fee. This service is a premium package protection that easily allows you to file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.&#xA0;Need to file a shipping issue? File&#xA0;<a href="https://claims.route.com/" target="_blank" rel="noopener noreferrer"></a><a href="https://claims.route.com/" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;<h3 id="what-are-routes-policies">What are Route&#x2019;s Policies?</h3>All policies are listed&#xA0;<a href="https://shoppers.help.route.com/hc/en-us/articles/6017831679511" target="_blank" rel="noopener noreferrer"></a><a href="https://shoppers.help.route.com/hc/en-us/articles/6017831679511" rel="noopener noreferrer" target="_blank">here</a>.When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.&#xA0; Marked As Delivered&#xA0;(Stolen)<ul><li style="font-family: Merriweather; font-size: 18px;">Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered&#xA0;</li><li style="font-family: Merriweather; font-size: 18px;">Orders over $100 USD require a police report</li></ul>Stuck In Transit&#xA0;(Lost)<ul><li style="font-family: Merriweather; font-size: 18px;">Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date</li><li style="font-family: Merriweather; font-size: 18px;">Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date</li></ul>Damaged<ul><li style="font-family: Merriweather; font-size: 18px;">File issues for damaged items with photos of the package and item&#xA0;(required)&#xA0;and no later than 15 days from when it was marked delivered.</li><li style="font-family: Merriweather; font-size: 18px;">If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at hello@loveandpebble.com and we will be happy to work with you to remedy the situation.</li></ul><h3 id="route-refunds-vs-reorders">Route Refunds vs Reorders</h3>Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!&#xA0;

Lost, Stolen, or Damaged Orders Covered Under Route Protect

We are only shipping to the US at this time. Please check Urban Outfitters for international shipping options as they may ship our product to your country.

We are only shipping to the US at this time. Please check&#xA0;<a href="https://www.urbanoutfitters.com/shop/love-and-pebble-beauty-pops-cryo-facial-mask-kit" target="_blank" rel="noopener noreferrer"></a><a href="https://www.urbanoutfitters.com/shop/love-and-pebble-beauty-pops-cryo-facial-mask-kit" rel="noopener noreferrer" target="_blank">Urban Outfitters</a>&#xA0;for international shipping options as they may ship our product to your country.

Shipping Destinations

We’ll send you an email with all the details as soon as your goods leave our warehouse. Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. You can also download Route’s mobile app for iOS or Android to vis

We&#x2019;ll send you an email with all the details as soon as your goods leave our warehouse. Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. You can also download Route&#x2019;s mobile app for iOS or Android to visually track your package and receive notifications on its estimated delivery. As always, please reach out to us at hello@loveandpebble.com if you have any concerns or questions about your package.

Tracking Orders

If you experience any shipping issues with your order, please contact hello@loveandpebble.com. We cannot guarantee a replacement or refund for lost or stolen packages that were not covered under Route Package Protection.

If you experience any shipping issues with your order, please contact <a href="mailto:hello@loveandpebble.com">hello@loveandpebble.com</a>. We cannot guarantee a replacement or refund for lost or stolen packages that were not covered under Route Package Protection.

Lost, Stolen, or Damaged Orders Without Route Protect

We offer free US shipping on orders $65 and above. You also get free shipping codes just by signing up for our email and text subscriptions on our pop-up message on our website.

We offer free US shipping on orders $65 and above. You also get free shipping codes just by signing up for our email and text subscriptions on our pop-up message on our <a href="https://loveandpebble.com/" rel="noopener noreferrer" target="_blank">website</a>.

Free Shipping

If we're not online, please leave a message! We'll make sure to respond when we return.

Need help? We’ve got you! For information about your order, our products, or any other questions, you may find your answer in our FAQs. 

If you need to talk to a human, feel free to reach us by email at hello@loveandpebble.com, by text or chat, or send us a message via this form.

SHIPPING

Lost, Stolen, or Damaged Orders Covered Under Route Protect

Shipping Destinations

Tracking Orders

Lost, Stolen, or Damaged Orders Without Route Protect

Free Shipping